Terms & Conditions

Last Updated: October 1, 2026

Welcome to the website of JAANUU, Holdings, LLC (“JAANUU”, “Site”," "we," "us," or "our"). JAANUU provides the website as a service to its customers. Please read these terms of service ("Terms") as they govern your use of our Site, including the purchase of products on the Site (“Products”) and other services available on the Site (“Services”). By accessing or using the Site, creating an account, or placing an order, you agree to follow and be bound by these Terms. If you do not agree to these Terms, do not use this Site.

JAANUU may update these Terms from time to time. All changes are effective immediately when we post them and apply to all access to and use of the Service thereafter. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site or Service. . EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND JAANUU WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

DESCRIPTION OF JAANUU
JAANUU is an online retailer of medical and lifestyle apparel & accessories.

USAGE RESTRICTIONS
All of the content that appears on the JAANUU website, including all visuals, text, audio and video clips are subject to copyright protection and/or other intellectual property rights or licenses held by JAANUU. The content of the JAANUU website is protected as a collective work under U.S. copyright laws. JAANUU grants you a limited license to access and make personal use of the content on this website. Content on the JAANUU website is intended solely for the personal, noncommercial use of users of our Site.

DIGITAL MILLENNIUM COPYRIGHT ACT
If you believe any materials accessible on the Site infringe your copyright, or a copyright belonging to a third party in violation of the Digital Millennium Copyright Act, you may request removal of those materials (or access thereto) from the Site by contacting our copyright agent (identified below) and providing the following information:

1. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
2. Identification of the material that you believe to be infringing and its location. Please describe the material and provide us with its URL or any other pertinent information that will allow us to locate the material.
3. Your name, address, telephone number and (if available) e-mail address.
4. A statement that you have a good faith belief that the complaint of use of the materials is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury," you are the copyright owner or are authorized to act on the copyright owner's behalf.
6. A signature or the electronic equivalent from the copyright holder or authorized representative.

JAANUU’s contact information for copyright issues is as follows:

JAANUU, Holdings, LLC.
Attn: General Counsel
127 Penn Street
El Segundo, CA 90245
Email: Support@JAANUU.com

MEMBERSHIP ELIGIBILITY
Membership for JAANUU.com is free. Membership services are only available to users who are at least 18 years old, and are not available to users whose accounts have been suspended or terminated by JAANUU. By creating an account, you represent that you satisfy these eligibility requirements.

NOTICE
JAANUU may contact you with service-related notices by postal mail, electronic mail, general Site notifications, or other means using the contact information you have provided to us. JAANUU may send promotional communications where permitted by applicable law and subject to any required consent and applicable opt-out rights.

PRICING POLICY
At JAANUU, we are committed to providing our customers with great quality Products at reasonable prices. We have done our best to display our items as accurately as possible on the Site. Please be aware that variations in style, color, size, shape and appearance may occur. If you are not satisfied with your purchase, please review our Returns & Exchanges section for further assistance.

FINAL SALE POLICY
Products denoted as Final Sale are not eligible for exchange, credit or refunds, except as required by applicable law. Price adjustments will not be provided to previous orders.

SITE USE
You may not access or use the Site for any illegal or unauthorized purpose. Harassment through the Site, including by e-mail, chat, or through obscene or abusive language, is strictly prohibited. Although JAANUU cannot monitor all user conduct, it is a violation of these Terms to use information obtained from our Site to harass, abuse or harm another person, or to contact, advertise, solicit or sell to any user without that user’s prior explicit consent.

Also, you agree that no comments or other user submissions submitted by you to theSite will violate any right of any third party, including copyright, trademark, privacy, publicity,  or other personal or proprietary rights. You further agree that no submission will contain libelous or otherwise unlawful, abusive or obscene material. You are solely responsible for the content of your submissions.

USER SUBMISSIONS
JAANUU strives to create an interactive relationship with users of its Site and Services. If you submit or provide to JAANUU any comments, feedback, reviews, photos, videos, suggestions, ideas, or other content or materials (“User Submissions”), you agree that, to the extent permitted by applicable law, you assign to JAANUU all right, title, and interest in and to such User Submissions, including all intellectual property rights therein. To the extent any such rights cannot be assigned or the assignment is otherwise ineffective, you grant JAANUU a perpetual, irrevocable, worldwide, royalty-free, fully paid up, transferable and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly display and otherwise use such User Submissions for any lawful purpose, including advertising, promotional and commercial purposes.  You represent and warrant that you own or otherwise have all rights, licenses, permissions and consents necessary to submit the User Submissions and to grant the rights provided to JAANUU under these Terms, and that JAANUU’s exercise of those rights will not infringe, misappropriate or otherwise violate any copyright, trademark, right of privacy, right of publicity or other right of any third party. JAANUU will have no obligation to (1) maintain User Submissions in confidence; (2) pay any compensation for User Submissions; or (3) respond to User Submissions.

ORDER ACCEPTANCE

Your submission of an order constitutes an offer to purchase the products identified in your order.  An order confirmation or other acknowledgement that we have received your order does not constitute our acceptance of your order.  We reserve the right to accept or decline your order, in whole or in part, for any lawful reason.  We accept your order when we ship the products or otherwise expressly confirm our acceptance of the order.  If we cancel all or part of an order after payment is collected, we will refund the amount paid for the canceled portion of the order.

CORRECTION OF SITE ERRORS
The information on the JAANUU website may contain typographical errors, inaccuracies, or omissions, including errors relating to product descriptions, pricing, promotions, offers, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to update any information at any time without prior notice. To the extent permissible under applicable law, if we discover a material error in the price or other information relating to an order, we may cancel the affected order or contact you for instructions before fulfilling the order.  If we cancel an order after payment has been collected, we will refund the amount paid for the canceled order.  We will not charge you a corrected higher price without your authorization. 

ACCOUNT AND PASSWORD

If you establish an account with us, you will be requested to select an ID and password. You agree to provide accurate, complete, and current registration information . You are responsible for maintaining the confidentiality and security of your account credentials and for activity associated with your account.  You agree not to share your account ID or password and to notify us promptly if you become aware of unauthorized access or use of your account

If you are agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity's behalf and to bind them to these Terms (in which case, the references to "you" and "your" in these Terms refer to that organization or entity).

INDEMNITY

To the extent permissible under applicable law, you agree to indemnify, defend, and hold harmless JAANUU and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees from and against any third-party claims, demands, losses, liabilities, damages, fees (including reasonable attorneys’ fees and court costs) and other costs arising out of or related to (a) your violation of these Terms; (b) your violation of applicable law or the rights of a third party; (c) your User Submissions; (d) your misuse of the Site, Services, or Products.
JAANUU reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will reasonably cooperate with JAANUU in asserting available defenses. This section will survive termination of your account, these Terms, or your access to the Site or Services.

TERMINATION OF SITE, SERVICES OR ACCOUNT
Subject to applicable law, JAANUU reserves the right, in its sole discretion, to restrict, suspend or terminate your access to all or any part of the Site, Services, including your account. In the event of termination, , you will still be bound by your obligations under these Terms, including applicable warranties, disclaimers, indemnification obligations, dispute-resolution provisions, and limitations of liability. JAANUU shall not be liable to you or any third-party for a lawful restriction, suspension, or termination of your access.

THIRD PARTY LINKS
To improve our Site, JAANUU may make available or link to services provided by third parties. Even if the third party is affiliated with JAANUU, we do not control third-party websites or services and make no representations or warranties regarding them. We are not responsible for the accuracy, completeness, timeliness, reliability, availability, products, or services, privacy practices, or other content or third-party websites or services.  Third-party websites linked from our Site are provided for convenience and you access them at your own risk.

We are not responsible or liable for any loss or damage arising from your dealings with any third-party website, merchant, or operator. Your access and use of third-party websites and their services or products is at your sole risk.

DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY. JAANUU DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY INFORMATION PROVIDED THROUGH THE SITE OR SERVICES WILL BE ACCURATE, COMPLETE, OR CURRENT. NOTHING IN THESE TERMS DISCLAIMS OR LIMITS ANY WARRANTY, REMEDY, OR OTHER RIGHT RELATING TO PRODUCTS THAT CANNOT LAWFULLY BE DISCLAIMED OR LIMITED UNDER APPLICABLE LAW, INCLUDING ANY APPLICABLE STATUTORY OR EXPRESS WARRANTY.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JAANUU AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE OR SERVICES, OR YOUR PURCHASE OR USE OF PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF JAANUU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JAANUU’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, SERVICES, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM OR (B) $500.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL INJURY, OR OTHER CONDUCT FOR WHICH LIABILITY MAY NOT LAWFULLY BE LIMITED OR EXCLUDED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, JAANUU’S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ARBITRATION AGREEMENT
PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY. IT REQUIRES YOU AND JAANUU TO RESOLVE MOST DISPUTES THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT AND INCLUDES A WAIVER OF THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, EXCEPT AS OTHERWISE PROVIDED BELOW.

Agreement to Arbitrate
Except for disputes expressly excluded below, you and JAANUU agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, Services, Products, any transaction with JAANUU, or the relationship between you and JAANUU will be resolved by binding arbitration rather than in court.

For purposes of any dispute subject to this Arbitration Agreement, JAANUU’s officers, directors, employees, agents, affiliates, and independent contractors are intended third-party beneficiaries of this Arbitration Agreement and may enforce it to the extent a claim relates to their conduct on behalf of JAANUU.

Exceptions to Arbitration
Notwithstanding the foregoing:
1. either you or JAANUU may bring an individual action in small claims court if the claim qualifies for that court and remains within its jurisdiction;
2. either party may seek temporary or preliminary injunctive relief from a court of competent jurisdiction where necessary to preserve the status quo or prevent irreparable harm pending arbitration; and
3. nothing in this Arbitration Agreement waives or limits any right to seek public injunctive relief or any other remedy that cannot lawfully be waived or required to be arbitrated under applicable law.

Arbitration Rules and Procedure
The arbitration will be administered by JAMS before a single neutral arbitrator in accordance with the JAMS rules applicable to the dispute and in effect when the arbitration is commenced, as modified by this Arbitration Agreement.

If you are a consumer, the JAMS Consumer Arbitration Minimum Standards will apply to the extent applicable. The arbitration may be conducted remotely, by telephone, based on written submissions, or through an in-person hearing, as permitted by the applicable JAMS rules. If an in-person hearing is required in a consumer arbitration, the location will be determined in accordance with the applicable JAMS rules and Consumer Arbitration Minimum Standards.

For disputes that are not consumer disputes, unless the parties agree otherwise, any in-person arbitration hearing will take place in Los Angeles County, California.

The arbitrator may award any relief available to the individual party under applicable law that would be available in court, subject to the limitations set forth in these Terms to the extent those limitations
are enforceable. The arbitrator will issue a written decision sufficient to explain the essential findings and conclusions on which the award is based. Judgment on the arbitration award may be entered
in any court of competent jurisdiction.

Arbitration Fees
Payment of filing, administration, and arbitrator fees will be governed by the applicable JAMS rules and, for consumer disputes, the JAMS Consumer Arbitration Minimum Standards. JAANUU will pay any arbitration fees that it is required to pay under applicable law or JAMS rules. Nothing in this Arbitration Agreement requires a consumer to pay fees or costs that the consumer could not lawfully be required to pay.

Waiver of Jury Trial
YOU AND JAANUU WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO HAVE A DISPUTE SUBJECT TO THIS ARBITRATION AGREEMENT DECIDED IN COURT BY A JUDGE OR JURY. Instead, such disputes will be decided by an arbitrator, subject to the exceptions stated in this Arbitration Agreement. Judicial review of an arbitration award is limited as provided by applicable law.

Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND JAANUU AGREE  THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless you and JAANUU agree otherwise, the arbitrator may not consolidate the claims of more than one person and may not preside over any form of class, collective, consolidated, or representative
proceeding. Nothing in this Class Action Waiver prohibits a party from seeking public injunctive relief to the extent the right to seek such relief cannot lawfully be waived.

Court Proceedings
If a dispute is not subject to arbitration under this Arbitration Agreement, or if a court proceeding is permitted under this Arbitration Agreement, any such judicial proceeding, other than a qualifying small claims action or a proceeding for which applicable law requires a different forum, will be brought exclusively in the state or federal courts located in Los Angeles County, California. You and JAANUU consent to the personal jurisdiction of those courts.

Severability
Except as otherwise provided in this paragraph, if any portion of this Arbitration Agreement is found to be invalid, illegal, or unenforceable, that portion will be severed and the remainder of the Arbitration Agreement will remain in full force and effect.

If the Class Action Waiver is found unenforceable with respect to a particular claim or request for relief, that claim or request for relief will proceed in a court of competent jurisdiction to the extent required by applicable law, and any remaining claims subject to arbitration will be arbitrated to the extent permitted by law.

Survival
This Arbitration Agreement will survive the termination of your relationship with JAANUU.

PRIVACY
Please review our Privacy Notice, which describes how we collect, use, and disclose personal information and the choices available to you.

GOVERNING LAW
These Terms and any dispute arising out of or relating to them are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act
governs the interpretation and enforcement of the Arbitration Agreement.

SEVERABILITY; WAIVER; ASSIGNMENT
If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be modified or severed to the minimum extent necessary and the remaining provisions will remain in full force and effect. JAANUU’s failure to enforce any provision of these Terms is not a waiver of that provision or any other provision. You may not assign your rights or obligations under these Terms
without JAANUU’s prior written consent. JAANUU may assign these Terms in connection with a merger, reorganization, sale or transfer of assets, or by operation of law.

Additional Terms & Conditions for Businesses

By placing an order for JAANUU products on the JAANUU website or directly from JAANUU, you agree to be bound by the General Terms  above and these Additional Terms and Conditions applicable to businesses (“Additional Terms”), in each case in effect when the applicable order is placed. Changes to these Additional Terms will be made in accordance with the “Changes to these Terms” provision in the General Terms. You may use your own form of purchase order to place product orders with JAANUU, but no terms or conditions appearing on or included with any such order shall have any effect unless expressly agreed to in writing by JAANUU. By placing an order for JAANUU products, you agree that JAANUU may use your company name and logo in JAANUU’s promotional and marketing materials and otherwise identify you as a JAANUU customer.

PAYMENT TERMS; SHIPPING
All orders are subject to acceptance by JAANUU.  Unless otherwise expressly agreed to by you and JAANUU in writing, Products (and any applicable sales tax and shipping charges) must be paid for in advance by credit card or wire transfer. JAANUU will not be responsible for any shipping delays caused by a carrier.

RETURNS AND EXCHANGES
If you are not satisfied with your purchase, please review our Returns & Exchanges section for further assistance. Masks / face coverings are final sale only and are not eligible for return or refund. Any defective masks should be reported within 3 days of receipt.

USE OF PRODUCTS; RESALE RESTRICTION
You represent and warrant that any JAANUU products purchased by you will be solely for use by your employees and other personnel and may not be resold or marketed for resale without JAANUU’s advance written consent. If JAANUU authorizes you to resell Products, additional resale terms and conditions will apply.

GOVERNING LAW
The Governing Law section of the General Terms applies to these Additional Terms.

CONTACT US
If you have questions regarding these Terms, please contact us at:

JAANUU, Holdings, LLC.
Attn: General Counsel
127 Penn Street
El Segundo, CA 90245
Email: Support@JAANUU.com

Mobile Terms of Service

Last updated: October 1, 2026

The JAANUU mobile message service (the "Service") is operated by JAANUU (“JAANUU”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. Subject to applicable law, we may update these Mobile Terms from time to time.  When we do, we will post the revised Mobile Terms and update the “Last Updated” date.  If we make material changes, we may provide additional notice as required by applicable law.  Changes will apply prospectively beginning on their stated effective date.

By consenting to JAANUU’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of JAANUU through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with JAANUU. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text STOP to 81388 or clicking an unsubscribe link (where available) in any text message to cancel. You will receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you, or otherwise permitted by applicable law. If you have subscribed to other JAANUU mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 81388 or email support@JAANUU.com. We may change a short code or telephone number used to operate the Service and will notify you of material changes when required.  Messages, including STOP or HELP requests, sent to an inactive or changed number may not be received. If you do not receive a response to an opt-out request, use another opt-out method or contact us for assistance.
Wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you obtain a new mobile number, you will need to sign up for the program using the new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.