We have reimagined the medical apparel industry. By infusing our runway-inspired designs with the most advanced fabrics in the industry, we embody the intersection of fashion and function.
We gladly accept the return of unworn, unwashed, and undamaged Jaanuu items within 30 days of purchase. Original tags must be attached. Unfortunately, we cannot issue a return for Gift Wrapping or Final Sale items.
You have two options to return:
Free, in person returns
Happy Returns is a convenient, no-hassle way for Jaanuu customers to return online orders. If you’re dissatisfied with your purchase for any reason, simply bring the product to a Happy Returns bar near you. The best part? You don’t have to pack or ship a thing. Just provide your order number and your return will be processed immediately on-site and a refund will be issued to the account used to make the original purchase.
Click HERE to find a Happy Returns location near you.
Free returns by mail
If you have an account, login and go to My Account > Orders & Returns to create the return label (US Only). If you don't have an account, go to Account > Orders & Returns to create the return label (US Only).
For all international orders or orders over 125 sets please email firstname.lastname@example.org and a Group Order Specialist will assist you.
For all related inquiries email email@example.com.
Standard delivery generally takes 5-10 business days in the continental United States, with the exception of Alaska, Hawaii, and Puerto Rico.
We offer UPS 2-day Air Express. Expedited packages are subject to an additional charge, depending on weight of the package. Please note that for same day processing, we need orders to be made by 1 PM PST Monday through Thursday.
Receive 30% off women’s full price styles. No code necessary. Excludes men’s styles, lab coats, underscrubs, and gift cards. Offer ends June 30, 2018 at 11:59 PM PT.
Cannot be combined with any other offers or additional discounts. All prices are as marked and adjustments will not be provided to previous orders. Jaanacea items are final sale only.