Contact

We would love to hear from you. Positive or negative feedback is most welcomed.
You won’t hurt our feelings.

For any general questions or comments, contact support@jaanuu.com.

For exchanges or returns, please visit our return policy.

For media inquiries, contact media@jaanuu.com.

Customer Service Hours

Our representatives are standing by to assist you in placing orders, finding the perfect set of scrubs or learning about Jaanuu. Kindly allow us to make your shopping experience extraordinary.

Call or text us at 1-844-4-JAANUU
(1-844-452-2688) or chat with us.

Monday - Friday 6 AM - 5 PM PST.

FAQs

ORDER INFORMATION & RETURNS

  • What is your return policy?
  • How do I exchange an item?
  • Do you offer international shipping?
  • How much does it cost to ship to Canada?
  • How long will it take for my order to arrive?
  • How can I track the status of my order?
  • How do I make changes to an existing order?
  • What if I need my order sooner?
  • What happens if I create an account with the email I used to checkout as a guest?
  • Do you store my credit card information?

PRODUCT INFO

  • What’s my size?
  • How do I care for my Jaanuu apparel?
  • What are the gift card terms and conditions?

Promos + Credits

  • Can I use multiple promo codes/coupons on my order?
  • Can promo codes be applied to sale items?
  • How do gift cards work?
  • How can I use my store credit?
  • How can I earn referral credit?

Terms and Conditions


Receive 30% off women’s full price styles. No code necessary. Excludes men’s styles, lab coats, underscrubs, and gift cards. Offer ends June 30, 2018 at 11:59 PM PT.

Cannot be combined with any other offers or additional discounts. All prices are as marked and adjustments will not be provided to previous orders. Jaanacea items are final sale only.