Our representatives are standing by to assist you in placing orders, finding the perfect set of scrubs
or learning about Jaanuu. Kindly allow us to make your shopping experience extraordinary.
Call or text us at 1-844-4-JAANUU
(1-844-452-2688) or chat with us.
Monday - Friday 6 AM - 5 PM PST.
We gladly accept the return of unworn, unwashed, and undamaged Jaanuu items within 30 days of purchase. Original tags must be attached. Unfortunately, we cannot issue a return for Gift Wrapping or Final Sale items.
You have two options to return:
Free, in person returns
Happy Returns is a convenient, no-hassle way for Jaanuu customers to return online orders. If you’re dissatisfied with your purchase for any reason, simply bring the product to a Happy Returns bar near you. The best part? You don’t have to pack or ship a thing. Just provide your order number and your return will be processed immediately on-site and a refund will be issued to the account used to make the original purchase.
Click HERE to find a Happy Returns location near you.
Free returns by mail
If you have an account, login and go to My Account > Orders & Returns to create the return label (US Only). If you don't have an account, go to Account > Orders & Returns to create the return label (US Only).
If you would like to exchange an item, please return the item via our standard return process and then order the new desired item. We will pay standard return shipping costs within the U.S. to deliver your new item. For returns from Canada, you will be responsible for return shipping costs.
If you used a coupon for the original order or would prefer to receive the exchange items once our warehouse receives your return, please contact email@example.com.
We currently offer shipping to Canada and have plans to expand coverage in the near future. Stay posted by joining our mailing list and following our social channels for updates.
Shipping to Canada is FREE on orders over $100 (order must total $100 or more after discounts are applied). All orders under $100 will be charged a $9.95 shipping fee.
We do not offer free return shipping on any orders outside of the U.S. You are responsible for the cost of shipping back to Jaanuu for a refund or exchange.
All international import duties, taxes and customs fees are the responsibility of the recipient due upon delivery. Import duties and taxes are non-refundable through Jaanuu. Since duties and taxes vary by country and the contents in the order, we are not able to provide an estimated cost. Please contact your customs office for more information. Orders that are processed after 1 pm PST will ship the following business day. Excluding weekends and national US holidays.
All sales are in USD.
Standard delivery generally takes 5-10 business days in the continental United States, with the exception of Alaska, Hawaii, and Puerto Rico.**
Shipments to Canada generally arrive within 10-14 business days. International deliveries are made through Canada Post or UPS.
Please note that business days do not include weekends and holidays.
**USPS standard ground shipping to Alaska, Hawaii and PR can take anywhere between 15 - 20 business days. We appreciate your patience.
Order details will be available in your My Account section. We send out two email notifications: one order confirmation email when the order is placed, and a second shipping confirmation email when the order is shipped. The second email includes tracking information for your order.
If you have any further questions about the status of your order, please contact us at firstname.lastname@example.org. We’re more than happy to help.
If you checked out as a guest, order details will be available under My Orders section located at the top right of your screen. You will be able to track your order and/or write a review by entering your order number and email address.
Please ensure that all information is correct before placing your order. Changes can only be made to an order within 30 minutes from when it was submitted. These changes can only be made during customer service business hours.
We do offer UPS 2-day Air Express. Expedited packages are subject to an additional charge, depending on weight of the package. Please note that for same day processing, we need orders to be made by 1 PM PST Monday through Thursday.
If you create an account with the email you used to checkout as a guest, your email will be registered as a new account.
Stripe, a certified and accredited payment merchant, maintains and processes all credit card and payment information. It's been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.
Jaanuu has no access to your card number, and this information is not stored in our database.
For more information, please visit https://stripe.com/help/security.
Please review our sizing guide. When you click on any style of pants or tops you will notice a hyperlink, "Size Guide" right above the sizes. You can click on that link for information on sizing and measurements.
We want you to find your best, most comfortable fit, so please feel free to call or text us at 1-844-4-JAANUU (1-844-452-2688).
We recommend that you use non-chlorine detergent and machine wash inside out on cold (with like colors). Do not dry clean. Tumble dry on low or hang dry. If needed, turn garment inside out and iron on low heat.
Jaanuu gift cards may only be purchased by residents of the USA or Canada, and can only be redeemed online at jaanuu.com. No service fees or expiration dates apply. Upon redemption, the holder will receive store credit on his or her Jaanuu account for the amount stated on the gift card. Cards and credits cannot be redeemed for cash except when required by law. Contact Jaanuu at email@example.com to request replacement of a lost or stolen card or for any questions.
Only one promo can be applied to an order. Offers cannot be combined or stacked.
Discounts are valid on non-sale items. They are not valid on sale items or for gift card purchases. Promo codes are not applicable on Gift Wrapping.
After purchase of gift card, it will be sent to the recipient's email address on the specified delivery date with a redemption code. Once the email is received, the recipient will need to go to https://www.jaanuu.com/redeem to redeem the card with the code for store credit.
To receive store credit, you must first create an account. Once you create an account, you will be able to receive store credit, which will automatically apply to your order at checkout.
When a person (referrer) refers a friend (referee) via email the referee will receive a unique code. Once the referee clicks on “redeem now” option in the email, they will be able to use their code just like other promo codes at checkout towards their order of $75 or more. After the referee's purchase is completed successfully, the referrer will receive an email confirmation with a $25 off coupon (with no minimum).
Receive 30% off women’s full price styles. No code necessary. Excludes men’s styles, lab coats, underscrubs, and gift cards. Offer ends June 30, 2018 at 11:59 PM PT.
Cannot be combined with any other offers or additional discounts. All prices are as marked and adjustments will not be provided to previous orders. Jaanacea items are final sale only.